Frequently asked questions
9 answers
How do I get help with an IT problem?
Submit a request on the Support portal. Describe what happened, what you expected and, if you can, attach a screenshot. You can follow progress on the same page.
I can’t sign in to my email. What should I do?
First check that you are using your full church email address. If it still fails, open the mail site directly to confirm the problem, then raise a request on the Support portal so the IT team can reset your access.
Where do I find forms and templates?
All official forms, policies and templates are on the Resources page, which links to the Resource Centre where the current versions are kept.
How do I add a church event to my own calendar?
Open the Church Calendar, choose a day, and use “Add to my calendar” on the event. This downloads a calendar file that opens in Outlook or any calendar app.
How do I find a colleague’s contact details?
Use the Directory. Search by name, role, department or location, then email them, start a chat on Teams or copy their address.
Can I change the language of the portal?
Yes. Use the language button in the top bar to switch between English, French, Spanish and Portuguese. Your choice is remembered on this device.
Where can I watch training videos?
Open Training & Development to watch tutorials, follow playlists and pick up where you left off.
Who do I contact about a security concern?
Report it straight away on the Support portal. Do not click links or open attachments you are unsure about. See Security for more.
A link says “link hasn’t been added yet”. Why?
Some tools are still being connected. The IT team will add the address as soon as it is ready — you can already reach most tools from the Apps page.
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